Refund Policy
Transparent and fair. Our commitment to your satisfaction.
14-Day Money-Back Guarantee
We want you to be absolutely confident in your purchase. If you find that SimpleStock AI doesn't meet your needs, you can request a full refund within 14 days of your initial subscription.
Eligibility Requirement
To be eligible for a refund, you must not have utilized any premium benefits during the current billing cycle. Our system tracks usage to ensure fairness for all users.
Eligible for Refund
You subscribed but haven't generated any premium reports yet. You have only explored the dashboard or used basic free features.
Not Eligible
You have used premium benefits. For example, if you generate more than 1 report (the free allowance), you are no longer eligible for a refund for that month.
How to Request a Refund
If you meet the eligibility criteria above, simply contact our support team with your account details. We process most refunds within 3-5 business days.
Last updated: May 9, 2026. This policy applies to all subscription plans offered by SimpleStock AI.